Legal

REFUND
POLICY.

Last updated: September 2026

1. Digital guides

Because digital guides are delivered electronically, refunds may not be available once a guide has been downloaded or accessed, except where required by applicable consumer law.

2. Personalised trip planning

If you purchase personalised trip planning, we will begin work after successful payment and receipt of your trip requirements. Please contact us as soon as possible if you need to cancel or discuss an issue with your order.

3. Bespoke planning

Bespoke travel planning involves work prepared specifically for you. Cancellation and refund requests will be considered according to how much work has already been completed and applicable consumer law.

4. Problems with an order

If you believe there is a problem with a product or service, please contact us and explain the issue. We will work with you to resolve genuine problems where possible.

5. Contact