PRIVACY
POLICY.

1. Who we are

OUTBOUND is a travel planning service providing travel guides, personalised itineraries and bespoke travel planning services. This Privacy Policy explains how we collect, use and protect personal information when you use our website or services.

2. Information we collect

We may collect information that you provide directly to us, including your name, email address, travel preferences, destinations, travel dates, budget, interests and other information you provide when completing a trip-planning questionnaire or contacting us.

We may also collect basic technical information when you use our website, such as information about your device, browser and how you interact with the website.

3. How we use your information

We use the information we collect to:

• Provide our travel planning services
• Create personalised travel itineraries
• Respond to enquiries and customer support requests
• Process purchases and payments
• Deliver digital travel guides
• Communicate with you about your orders or enquiries
• Improve and maintain our website and services

4. Personalised trip planning

Information submitted through our trip-planning questionnaire may be used to create your personalised itinerary. This information may include your destination, dates, budget, interests, travel style, preferred pace and other requirements you provide.

5. Payments

Payments may be processed by third-party payment providers. We do not store your full payment card details on our own systems. Payment providers may process your information in accordance with their own privacy policies and terms.

6. Third-party services

We may use third-party services to operate OUTBOUND. These may include payment processing, email delivery, website hosting, analytics and other services required to provide our products.

7. Email communication

If you submit your details when requesting a trip, purchasing a product or contacting us, we may use your email address to communicate with you about your request, purchase or service.

8. How long we keep information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining appropriate business records and complying with legal obligations.

9. Your rights

Depending on your circumstances, UK data protection law may give you rights regarding your personal information. These may include the right to request access to your information, correction of inaccurate information, deletion of information and restriction of certain processing.

10. Cookies

OUTBOUND may use cookies or similar technologies to help operate the website and understand how visitors use it. Any analytics or other tracking technologies used on the live website will be disclosed and managed in accordance with applicable requirements.

11. Data security

We take reasonable steps to protect personal information from unauthorised access, loss, misuse or disclosure. However, no method of transmitting or storing information online can be guaranteed to be completely secure.

12. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated date.

13. Contact us

If you have any questions about this Privacy Policy or how your information is handled, please contact us through our contact page.